What does a score of Level 2: Managed indicate about the state of software applications?

A score of Level 2: Managed indicates that many work activities related to software applications are defined through established processes, but there still exists a degree of reactivity in how work is conducted. At this level, organizations have begun to implement processes to help manage and control work activities, which marks an improvement from a less organized state. However, the descriptions of Level 2 suggest that while some proactive measures may be taken, the overall management of these activities is not yet fully consistent or optimized.

This level reflects a transitional stage where processes are recognized and documented, but not all aspects of the workflow are performed proactively or strategically. This may lead to situations where teams respond to issues as they arise rather than anticipating problems and preventing them beforehand. By understanding this context, it becomes clear how Level 2 differentiates itself from both more chaotic levels and those with fully developed, proactive, and measured processes.