Which agreement goes beyond the provisions of an SLA to include metrics and measures related to information privacy and data protection?

The correct choice is the Privacy Level Agreement, as it specifically focuses on metrics and measures associated with information privacy and data protection, which are essential in today’s digital landscape. Unlike a Service Level Agreement (SLA), which primarily outlines the expected service outcomes and performance metrics between a service provider and a client, a Privacy Level Agreement explicitly addresses the requirements and expectations around handling personal and sensitive information.

This type of agreement ensures that organizations meet regulatory requirements and protect user data appropriately. It typically incorporates specific privacy standards, including how data will be collected, processed, stored, and shared, as well as the measures put in place to safeguard this data against unauthorized access and breaches.

In contrast, a Master Service Agreement outlines the general terms of service for a company’s operations, while a Disaster Recovery Plan and Business Continuity Plan focus on how an organization continues operating in the event of a disruption, rather than specifically addressing privacy and data protection measures. Thus, the Privacy Level Agreement is uniquely positioned to supplement an SLA by focusing on the critical aspects of data privacy, making it the most relevant choice in this context.